Same issue here. @kelvinchua75 I noticed that you joined our Fitbit Community recently. One the worst electronic purchases I have ever made. I couldn't find the exact error code in the help section, but I did find a "List Of Known Error Messages" that may be of assistance to you and others. - last edited on When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. It still reports the battery level to fitbit.com as I can see that in my dashboard. 2. Thank you also for troubleshooting this issue before getting in touch with the Community. Am I supposed to step off or somehow tell it yes I … It gives an error message and will not work at all. You can even have a "guest" feature on it. @Lisad123 @Ntca I'm sorry for the late response. It's good to know that your Aria is no longer showing the error message. Video for blog post regarding a repair I made to the fitbit Aria scale. Then one incorrect step on the corner which lifted one side slightly and dropped back down, now receives Err message every time. Ya I ended up throwing it in the garbage! Extremely difficult to setup up infact never was able to have it sync weights with the Fitbit app. The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). It’s worked for a year but has stopped working for no known reason. Me : Do you know of this issue? So no vertical storage. 14:53 I'll be around if more assistance is needed! And than the scale falls out. I'm sorry to hear about the error message that your Aria scale keeps displaying even though you have restarted it. It is scary how terrible Fitbit customer support has gotten. Why is my Fitbit scale recognizing me as a guest? Weighed myself 5 consecutive times. Storing the scale vertically will cause the scale to need to be recalibrated. Tap the weight log for more details. I bought the aria scale and It says that its connected correctly to the wifi network.. but when I step on it. Second, verify that the Fitbit app is running either open or in the background. Pitch Perfect Riff-Off with Anna Kendrick & The Filharmonics - Duration: 9:35. Is Fitbit Aria Scale Error Message appearing? The Late Late Show with James Corden Recommended for you I just started a new setup by removing and replacing batteries en tapping when starting up. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" I've been a Fitbit user since 2015. I'm done with Fit Bit products, never again. Your Fitbit device is charged. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. Tap Save when your weight log appears. Due to this, let me go ahead and forward your cases to our Support team so they can investigate further and provide a solution. These scales were purchased at $175 each. How to Fix Fitbit Aria Won’t Sync Problem. Fucking hell /vent. Share Your Story. ; Check the battery icon next to the name of your scale. Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". I have also tried clicking the "enter network manually" link but it will kick me out before I can get everything entered or if I do get it entered fast enough it will still kick me out. @FirePanda Welcome aboard to our Fitbit Community and thank you for getting back @kelvinchua75! Am I supposed to step off or somehow tell it yes I … The story is much longer than I can type here. I have re-setup the scale several times with no problems connecting. @strart63 I'm so glad to hear that you are going to receive an Aria 2 soon. The whole process took about 10 seconds, which wasn’t that traumatic. Once you've done this, weigh yourselves 5 consecutive times. Biggest waste of money! If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. Wait until the process completes before stepping on. All my other devices like laptop, phones, sonos do not have problems with the signal. Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. by Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". From now on, your Fitbit data will only sync when you open the app. Hi @strart63 and welcome aboard! Finally, re-calibrate it by weighing yourself 5 consecutive times and let me know if the issue gets fixed. This left me using the Salter every time I weighed myself, which was every morning for about two years. Do any of those codes sound like anything you may be experiencing? 10 January 2015. One dead set of scales, and an end to the relationship with Fitbit. One dead set of scales, and an end to the relationship with Fitbit. Changed batteries. Until now no result. Welcome aboard! Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. Running with music makes you happy! I have made sure Aria is paired with my bluetooth. After easy, wireless set-up, your Fitbit aria scale taps into your home wireless network and uploads your information automatically to fitbit.com each time you step on the scale. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. Open the Fitbit app. It’s the best digital scale I’ve used, but also the most expensive. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. So long, and thanks for all the fish. Took out batteries. For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. Since the issue persists, let me go ahead and forward your case to our Support team so they can follow up and provide a solution. It still reports the battery level to fitbit.com as I can see that in my dashboard. Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! Is Fitbit Aria Sensing Thinking Err appearing? 22:14 Step 3. Running with music makes you happy! The battery level is accurate as of the last sync. 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